Let's see if I can maintain this record of PlumChoice performance.
12/5/2009 PlumChoice Support - Fail
Again? 15 minutes waiting for a tech to respond on chat. It was 2:30ish am, so they weren't staffed for prime time, but it's not an isolated incident. Arghh, especially on the heels of yesterday's fiasco.
For my brain: the issue was a spy/malware screen popping up after using a Facebook relative app. I used PlumChoice's SAFELink to get a screenshot and send it to them via chat and e-mail. Nothing, except waiting on hold at chat for 15 minutes. No e-mail this morning confirming the submission. Nothing.
Thankfully the computer is still running well because I don't want to spend a couple of hours waiting for a phone call. I'll contact support later.